Policies

General

Kindly verify the items purchased with the invoice before taking the delivery.
It is advised to handle the jewellery with necessary care to avoid damage.
Any mention of stone weight is indicative and the actual weight may vary.
Rose gold polish of silver items may fade away eventually on usage.
Studded stones can come out of jewellery and the company is not responsible for the same.
Original sales bill has to be accompanied at the time of exchange or sales return.
It is normal for silver to blacken due to oxidation. The items can be re-polished to bring back its original shine and appearance.
Any loss of stones or diamonds may be fixed with an additional charge.
Refer to the jewellery care tips so as to not damage or lose form, especially for real gemstones, silver jewellery, and Jadau Jewellery. Please scan the QR code for jewellery care tips.

Return eligibility within 7 days of purchase. Some items may not be eligible for return and the same will be mentioned on the invoice.
Only if in unused condition, 15% of total value will be deducted for fixed-priced silver items, 25% of value-addition will be deducted for weight-based priced items, and 25% of item value will be deducted on gold frames and gift articles.
Refund: Any cash refund will be subject to the limit of ₹10,000. If the refund amount exceeds ₹10,000, the payment will be made through NEFT/RTGS.
Customised/Specially Ordered Items: Full deduction of value-addition will be done.

Any item, in unused condition, can be exchanged within 7 days of purchase. No value addition will be deducted.
Prevailing rate will be used for both, new and item to be exchanged.
For Diamond Jewellery exchange, diamonds will be valued at 100% of the prevailing diamond rates.
For Gemstones, exchange/buyback will be after deducting 40% of the value, only if the gemstone is in undamaged condition.

Any cancellation after placing an order will attract full deduction of value-addition.
The final finished product may slightly vary from the original design.
Any request for changes in design after the order is placed, the company shall deduct the full value-addition amount.
Though the company will do its best to ensure a timely delivery, the delivery may get delayed due to unforeseen situations, factors not under our control, logistic issues or unavailability of the materials to be used for the order item.
The company reserves the right to cancel an order due to any circumstances and the same shall be informed to the customer.
If the delivery is not taken within 30 days of the intimation from the store, the company may opt to cancel the order and thereby deducting the total value-addition amount from the order advance. Additionally, if the order item has gemstones, 40% of the gemstone value will be deducted from the order advance.

* The company reserves the right to modify the above terms and conditions without any prior notice.

* All disputes are subject to jurisdiction of the courts at Gokak, Karnataka.